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Inside Sale Representative - Parts | Trane Company | Plainfield, IN
Ingersoll Rand is uniquely qualified to create and sustain safe,
comfortable and efficient environments. Our people and our market
leading brands, including Club Car®, Ingersoll Rand®,
Schlage®, Thermo King®, and Trane®, work together to inspire
progress for our customers. For more information about Ingersoll Rand
visit http://www.ingersollrand.com.
Ingersoll Rand's Climate Solutions sector delivers energy-efficient
HVACR solutions for customers globally. Its world class brands include
Hussmann, a manufacturer of refrigeration and food merchandising
solutions, Thermo King, the leader in transport temperature control and
Trane, provider of energy efficient heating, ventilating and air
conditioning systems, building and contracting services, parts support
and advanced controls for homes and commercial buildings.
Responsible for processing customer orders and responding to customer's
inquiries, questions or complaints regarding the Parts Department
services and seeks remedies to ensure customer satisfaction and
retention. Also responsible for sales, inventory, purchasing, pricing,
and warranty administration.
Percentage of Travel:10%
Min. Yrs. Experience:3
Education Standard:HS Diploma or equiv.
Education Type:Technical Sales or related
ESSENTIAL DUTIES AND RESPONSIBILITIES include the
following. Other duties may be assigned.
- Identifies and processes customer orders for HVAC parts, equipment,
and supplies via the Internet, fax, phone and over the counter.
- Orders required parts.
- Provides technical support to customers.
- Responds to customer's inquiries or questions regarding products or
services.
- Drives sales by actively making customers aware of product promotions
and asking to add lines to the orders.
- Determines best method to resolve problems to ensure customer
satisfaction and company adherence to policies.
- Responsible for maintaining transactions via the cashbox/drawer,
checks and credit cards, as well as balancing at the end of the day.
- Responsible for warranty administration.
- Records changes in inventory status by logging shortages and overages
in log book.
- May deliver parts orders to customer locations or job sites.
- Possesses knowledge of the product lines to be able to demonstrate and
discuss with customers.
- Informs customers of standard procedures or resolution of problem.
- Follows up, either verbally or in writing, to ensure customer
satisfaction.
- May load and unload shipment of parts, supplies, and equipment.
- Handles emergency phone and customer service duties after hours as
necessary.
- Flexibility to work overtime/weekends, as required.
If you share our passion for inspiring progress-for bringing about bold
shifts in how people, economies and societies operate-then you belong
with Ingersoll Rand. Progress begins with you.
Ingersoll Rand is committed to helping you reach your professional,
personal and financial goals. We offer competitive compensation
that aligns with our business strategies and comprehensive benefits to
help you live your healthiest. We are committed to building an inclusive
and diverse culture that engages as well as values the different
backgrounds and experiences of our employees, which, in turn, spurs
innovation, generates creative solutions and enhances our customer
relations.
Ingersoll Rand is committed to a diverse workforce and is an Equal
Opportunity Employer.
To apply for this position, please copy and paste the following link
into your browser address bar:
http://ingersollrand.contacthr.com/22631606
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